Please read these Terms & Conditions carefully before registering an account or using any service on the arenaive platform. By accessing arenaive, you agree to be bound by these terms in full.
arenaive strictly enforces the Philippine minimum gambling age of 21 years. No person under 21 may register, deposit, or play on the arenaive platform under any circumstances.
arenaive operates in accordance with applicable Philippine gaming regulations overseen by PAGCOR. All games are certified for fairness and all player funds are held in segregated accounts.
Each player may hold only one arenaive account. Duplicate accounts are prohibited and may result in permanent suspension and forfeiture of any balances held in the duplicate account.
Withdrawals are processed only to payment methods registered in the player's verified name. arenaive does not process withdrawals to third-party accounts under any circumstances.
All bonuses and promotions are subject to wagering requirements and eligibility conditions. Bonus abuse, including multi-accounting or collusion, will result in account suspension and bonus forfeiture.
arenaive provides deposit limits, session reminders, cooling-off periods, and self-exclusion tools. Players experiencing gambling-related harm are encouraged to use these tools immediately.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and arenaive ("arenaive," "we," "us," or "our") governing your access to and use of the arenaive website located at arenaive.one and all associated services, games, and features (collectively, the "Platform").
By registering an account, making a deposit, or otherwise accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.
If you do not agree to these Terms, you must immediately cease using the Platform and close your account. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of the amended Terms.
You must be at least twenty-one (21) years of age to register an account and use the arenaive Platform. This age restriction is mandated by Philippine law and strictly enforced by arenaive. By registering, you represent and warrant that you are 21 years of age or older. arenaive reserves the right to request proof of age at any time and to suspend or close any account where the age requirement cannot be verified.
The arenaive Platform is intended for use by residents of the Philippines. It is your sole responsibility to ensure that your use of the Platform complies with all applicable laws and regulations in your jurisdiction. arenaive makes no representation that the Platform is lawful or available for use in jurisdictions outside the Philippines.
Each individual may register only one (1) arenaive account. The registration of multiple accounts by the same individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited. arenaive employs technical and manual verification measures to detect duplicate accounts. Any duplicate account discovered will be suspended immediately, and any balances held in such accounts may be forfeited.
You must provide accurate, complete, and current information when registering your arenaive account, including your full legal name, date of birth, Philippine mobile number, and a valid email address. You are responsible for maintaining the accuracy of your account information and must promptly update it if any details change. arenaive is not liable for any loss or inconvenience arising from inaccurate account information provided by you.
You are solely responsible for maintaining the confidentiality of your arenaive account credentials, including your username and password. You must not share your login details with any third party. arenaive will not be liable for any loss resulting from unauthorised access to your account caused by your failure to keep your credentials secure. You must notify arenaive immediately at [email protected] if you suspect any unauthorised access to your account.
arenaive is required to verify the identity of all players in accordance with applicable anti-money laundering (AML) and know-your-customer (KYC) regulations. You may be required to submit one or more of the following documents at any time:
arenaive reserves the right to restrict deposits, withdrawals, or gameplay pending completion of KYC verification. Failure to provide requested documentation within a reasonable timeframe may result in account suspension. All documents submitted are handled in accordance with our Privacy Policy.
arenaive accepts deposits via GCash, PayMaya, BPI, BDO, and Metrobank. The minimum deposit amount is ₱50. Deposits are credited to your arenaive account in real time for GCash and PayMaya, and within standard banking hours for bank transfers. arenaive does not charge fees on deposits; however, your payment provider may apply their own transaction fees.
Withdrawals may only be processed to a payment method registered in your verified name. arenaive does not process withdrawals to third-party accounts. The minimum withdrawal amount is ₱100. GCash and PayMaya withdrawals are typically processed within 30 seconds. Bank transfer withdrawals are processed within the same business day, subject to banking hours and any applicable KYC requirements.
arenaive reserves the right to delay or withhold a withdrawal pending completion of identity verification, investigation of suspected fraud or bonus abuse, or compliance with applicable regulatory requirements. In such cases, arenaive will notify you of the reason for the delay and the steps required to resolve it.
All transactions on the arenaive Platform are conducted in Philippine Peso (PHP / ₱). arenaive is not responsible for any currency conversion fees applied by your bank or payment provider.
arenaive offers various bonuses and promotions to eligible players from time to time. All bonuses are subject to the specific terms and conditions published alongside each promotion, including wagering requirements, minimum odds, eligible games, expiry dates, and maximum withdrawal limits. In the event of any conflict between these Terms and the specific bonus terms, the specific bonus terms shall prevail.
arenaive reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice. Bonuses are intended for personal recreational use only. The following conduct constitutes bonus abuse and will result in forfeiture of the bonus and any winnings derived from it, as well as potential account suspension:
All games available on the arenaive Platform are governed by individual game rules published within each game interface. It is your responsibility to familiarise yourself with the rules of any game before playing. arenaive's games use certified random number generators (RNGs) or live dealer systems to ensure fair and unpredictable outcomes.
In the event of a technical malfunction, disconnection, or system error during gameplay, arenaive reserves the right to void the affected round and return the wager to the player's account. arenaive's decision in such matters is final. arenaive is not liable for any loss of winnings resulting from a technical failure beyond its reasonable control.
arenaive publishes return-to-player (RTP) percentages for all slot and arcade games in the game lobby. These figures represent theoretical long-term averages and do not guarantee individual session outcomes.
You agree that you will not engage in any of the following conduct while using the arenaive Platform:
arenaive reserves the right to immediately suspend or permanently close any account found to be engaged in prohibited conduct, and to report such conduct to the relevant Philippine authorities where required by law.
arenaive is committed to promoting responsible gambling among all Filipino players. arenaive provides the following responsible gaming tools, accessible from your account settings at any time:
If you believe you or someone you know may have a gambling problem, arenaive encourages you to seek help. You may also contact our 24/7 support team via live chat to activate any of the above tools immediately. For more information, please visit our Responsible Gaming page.
All content on the arenaive Platform — including but not limited to software, game content, graphics, logos, trademarks, text, and user interface elements — is the exclusive property of arenaive or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial recreational purposes only.
You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the arenaive Platform without the prior written consent of arenaive. Any unauthorised use of arenaive's intellectual property may result in account termination and legal action.
To the maximum extent permitted by applicable Philippine law, arenaive shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of winnings, loss of data, or loss of profits, even if arenaive has been advised of the possibility of such damages.
arenaive's total aggregate liability to you for any claim arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount deposited by you into your arenaive account in the thirty (30) days immediately preceding the event giving rise to the claim.
arenaive does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. arenaive is not liable for any loss or damage caused by events beyond its reasonable control, including but not limited to internet outages, power failures, or acts of God.
arenaive collects, processes, and stores your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy. arenaive implements industry-standard security measures, including 256-bit SSL encryption, to protect your personal data from unauthorised access, disclosure, or misuse.
arenaive will not sell, rent, or otherwise transfer your personal data to third parties except as required by applicable law, as necessary to provide the Platform's services (e.g., payment processors, KYC verification providers), or as described in the Privacy Policy. For full details on how arenaive handles your personal data, please review our Privacy Policy.
You may close your arenaive account at any time by contacting our support team via live chat or by emailing [email protected]. Upon closure, any remaining real-money balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to you via your verified payment method, subject to completion of any outstanding KYC requirements.
arenaive reserves the right to suspend, restrict, or permanently close your account at any time, with or without prior notice, if arenaive reasonably determines that you have:
In the event of account termination for cause, arenaive reserves the right to withhold any balance pending investigation. If the investigation confirms a breach of these Terms, arenaive may forfeit the balance in accordance with applicable regulations.
arenaive reserves the right to amend, update, or replace these Terms at any time. When material changes are made, arenaive will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect, except where immediate changes are required by law or regulatory directive.
Your continued use of the arenaive Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must cease using the Platform and close your account before the effective date of the changes.
The most current version of these Terms will always be available on this page, together with the date of the most recent update. arenaive recommends that you review these Terms periodically to stay informed of any changes.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of a dispute between you and arenaive, you agree to first contact arenaive's customer support team to seek an informal resolution. arenaive will endeavour to resolve all disputes within fourteen (14) business days of receiving a formal written complaint submitted to [email protected].
If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts of the Philippines. Nothing in this clause shall prevent arenaive from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
If you have any questions, concerns, or complaints regarding these Terms or the arenaive Platform, please contact our support team through any of the following channels:
arenaive aims to acknowledge all written complaints within 24 hours and to provide a full response within 14 business days. For responsible gaming support, please visit our Responsible Gaming page.
Now that you know the rules, you're all set. Create your free arenaive account in under two minutes, make your first deposit via GCash, and start playing today. You must be 21 years or older to register.