Frequently Asked Questions

Creating an arenaive account is quick and straightforward. Click the arenaive Login link in the navigation menu and select the registration option. You will need to provide a valid email address, a secure password, your full name as it appears on your government-issued ID, your date of birth, and your mobile number. Once submitted, you will receive a verification email — click the link inside to activate your account. The whole process usually takes less than three minutes.

21+ Only In accordance with Philippine law and PAGCOR regulations, you must be at least 21 years of age to register and play on arenaive. Age verification is mandatory for all accounts. Any account found to belong to a person under 21 will be immediately suspended and all funds returned. We take underage gambling very seriously — zero tolerance, walang palya.

KYC (Know Your Customer) verification is required before you can process your first withdrawal. Log in to your arenaive account, go to Account Settings, and select the Verification section. You will need to upload a clear photo or scan of a valid Philippine government-issued ID — this can be your PhilSys National ID, passport, driver's licence, SSS ID, UMID, or PRC ID. Verification is typically completed within 24 hours on business days.

No worries — it happens to everyone. On the arenaive Login page, click the "Forgot Password?" link. Enter the email address associated with your account and arenaive will send you a password reset link. Check your inbox (and your spam folder just in case). The reset link is valid for 30 minutes. If you do not receive the email within a few minutes, contact our 24/7 live chat support for assistance.

No. arenaive strictly enforces a one-account-per-player policy. Each player is permitted only one registered account. Creating duplicate accounts is a violation of arenaive's Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, please contact our support team immediately.

arenaive supports a wide range of payment methods popular with Filipino players, including GCash, PayMaya, BPI, BDO, and Metrobank online banking. All transactions are processed in Philippine Peso (₱). We are continuously working to add more payment options to make it even more convenient for players across Manila, Cebu, Davao, and the rest of the Philippines.

The minimum deposit on arenaive is ₱100 for most payment methods, making it accessible for all types of players — whether you are a casual weekend player or a regular. Minimum amounts may vary slightly depending on the payment method selected. Check the Cashier section of your arenaive account for the exact minimums per payment channel.

Deposits via GCash and PayMaya are typically credited to your arenaive account instantly or within a few minutes. Bank transfers via BPI, BDO, or Metrobank may take up to 30 minutes during business hours, and up to a few hours during weekends or public holidays. If your deposit has not reflected after the expected timeframe, please contact arenaive's 24/7 live chat support with your transaction reference number.

arenaive does not charge any fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees depending on your account type and the transfer method used. We recommend checking with your payment provider for any applicable charges on their end. arenaive's side of the transaction is always free.

To withdraw your winnings, log in to your arenaive account and navigate to the Cashier section and select "Withdraw." Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your account is fully KYC-verified before requesting a withdrawal — unverified accounts cannot process cashouts. Withdrawals are processed to the same payment method used for your most recent deposit where possible.

arenaive processes withdrawal requests within 24 hours on business days. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours of approval. Bank transfers to BPI, BDO, or Metrobank may take 1–3 business days depending on your bank's processing schedule. Withdrawal requests submitted on weekends or Philippine public holidays are processed on the next business day.

The minimum withdrawal amount on arenaive is ₱500. Maximum withdrawal limits vary by payment method and account verification level. Fully verified accounts enjoy higher withdrawal limits. For specific limits applicable to your account, please check the Cashier section or contact our support team via live chat.

arenaive offers a generous welcome package for new Filipino players, which may include a welcome deposit bonus, free spins on selected slot games, and cashback offers. Bonus details, amounts, and eligibility requirements are updated regularly — visit the Promotions section of your arenaive account after registering to see the latest offers available to you.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Full wagering terms for each promotion are listed in the individual bonus terms on arenaive. Always read the terms before claiming a bonus.

No — bonus funds cannot be withdrawn until the applicable wagering requirements have been fully met. If you request a withdrawal before completing the wagering requirements, the bonus and any winnings derived from it will be forfeited. Your real-money balance (funds deposited separately from any bonus) can generally be withdrawn at any time, subject to standard verification and processing requirements.

arenaive offers a wide variety of games to suit every type of Filipino player. Our game library includes online slots, bingo, fishing games like Ocean Lord and Caishen Fishing, live casino tables, sports betting, and sabong. New games are added regularly, so there is always something fresh to try whether you are in Manila, Cebu, Davao, or anywhere in the Philippines.

Yes — arenaive is fully optimised for mobile play. The platform works smoothly on Android and iOS devices through your mobile browser, with no app download required. Simply visit arenaive on your phone's browser and enjoy the full game library on the go. The mobile experience is designed to be fast, responsive, and easy to navigate even on smaller screens.

Yes. All games on arenaive use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. arenaive operates within the regulatory framework of PAGCOR, which requires compliance with fairness and integrity standards. Game results are independently audited to ensure that all players — from casual bingo fans to serious slot players — have a genuinely fair experience.

arenaive provides several self-management tools to help you stay in control of your gaming. Log in to your account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits, loss limits, and session time reminders. Limits take effect immediately when reduced. For more details, visit our Responsible Gaming page.

Important If you feel you need a break from gambling, arenaive's self-exclusion tool allows you to suspend your account for a minimum of six months or permanently. To activate self-exclusion, contact our 24/7 live chat support or email us at [email protected]. During self-exclusion, your account is fully suspended and you will not receive any marketing communications. You can also learn more on our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates a responsible gaming programme that includes a national self-exclusion registry for all regulated platforms in the Philippines. You can also reach out to a licensed mental health professional or counselling service in your area. arenaive's support team is available 24/7 and can connect you with appropriate resources. Please visit our Responsible Gaming page for more information.